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Terms & Conditions

By booking a session with Pilates 121, you agree to the following Terms & Conditions.
These Terms & Conditions are in place to ensure you enjoy and benefit from your Pilates practice while safeguarding our service.

What you can expect from Pilates 121

Expert, experienced teaching from a fully qualified and insured Pilates teacher
Personalised 1:1 and 1:2 (duo) reformer and mat Pilates sessions
Clean, sanitised equipment (clients are encouraged to bring their own mats where possible)

Bookings, Payments & Cancellations

  • All bookings must be made and paid for online.
  • Sessions are not confirmed until payment has been received.
  • All sessions, workshops, and events are non-refundable and non-transferable once booked, unless Pilates 121 is required to cancel due to unforeseen circumstances.
  • Bookings may be amended via the online system up to 48 hours before the scheduled session.
  • Cancellations must be made at least 24 hours in advance. Cancellations made within 24 hours will be charged in full.
  • Blocks of sessions must be used within six months (180 days) of the purchase date.
  • Any unused sessions will expire.

If Pilates 121 is required to cancel a session or event, a full refund will be issued.

If a client is unable to attend due to illness (including COVID-related symptoms), please notify Pilates 121 as soon as possible. Where appropriate, sessions may be rescheduled at our discretion.

These Terms & Conditions apply to all clients in all circumstances.

Studio Appointment Policy

  • Studio appointments are not transferable to another person.
  • Appointments may be cancelled up to 24 hours before the scheduled time without charge.
  • Appointments cancelled within 24 hours of the session will be charged in full.

Equipment

Pilates 121 provides all required studio equipment, which is sanitised between client sessions.
For hygiene and comfort, clients are encouraged to bring their own mats where possible.

Liability & Client Responsibility

  • Pilates 121 is not responsible for the safekeeping of personal belongings while clients attend sessions.
  • Clients must inform their instructor of any pain, discomfort, injury, or changes in medical condition.
  • Clients agree to stop or modify exercises if advised by the instructor.
  • Pilates involves physical exercise and carries an inherent risk. By attending sessions, clients voluntarily accept full responsibility for their participation and agree not to hold Pilates 121 liable for injury, loss, damage, or death, except where required by law.

Instructor Changes & Session Viability

  • Pilates 121 reserves the right to change the instructor due to illness or unforeseen circumstances. No refunds will be issued if the instructor changes.
  • If a session or event is not viable, Pilates 121 reserves the right to cancel. In this instance, a full refund will be provided.

Lost Property

While the studio is a safe environment, all personal belongings are brought into the studio at the client’s own risk. Pilates 121 cannot accept responsibility for lost or stolen items.
If you believe you have left something behind, please contact us and we will do our best to assist.

Complaints

If you have a complaint or concern, please contact Sonia Todd as soon as possible so we can work together to resolve the matter.
Complaints may be submitted via the contact form or in writing to:Spring Hill, Butt Lane, Harbury, CV33 9JL

Thank you for agreeing to the Terms & Conditions of Pilates 121.